Delivering predictable success with technology as an enabler is in our DNA. Our Application Management expertise helps you maintain a balance between service levels and application criticality to cater to demand variability and reduce your total cost of ownership.
Our Application Management services are rolled out by our Transition Experts who ensure minimal interruption of services for business continuity. We co-create governance models and engage in conceptualization, risk taking, and decision making with our clients. We have expertise in identifying areas of improvement for cost reduction by implementing the Shift Left concept. Our eagle eyes are trained to pinpoint potential hooks for transformation and continuous improvement areas early in the engagement lifecycle. Our services offer support to custom built applications and third party tools with offerings in various time zones and service windows, be it 24X7 Support, 16X5 Support or 8X5 Support.
- Application Monitoring - Expertise in tool-based monitoring to gain application insights
- Application Support - ITIL/ISO20K based Level 1 to Level 4 Support
- Application Enhancements - KANBAN Practices for Effective delivery
We have proprietary Application Support Estimation methodology that helps organizations eventually move into outcome-based engagement backed by our Metrics and Measurement framework. Our experience in multi-vendor governance helps in service tower integration and maximizes the value extracted from IT.